Shopping, delivery and account questions
Find guidance on trade registration, pack rules, order approval, delivery and account management.
Frequently Asked Questions
Find answers about trade accounts, products, packs, ordering, delivery and collection.
Why is account approval required?
Approval protects wholesale pricing and allows the team to confirm business, delivery and credit information before trading.
How do pack sizes and minimum quantities work?
Each product shows its selling pack and minimum order. The cart adds the correct pack increment and validates it again at checkout.
Can I buy single units?
Only when a single unit is configured as an available POA trade option. Otherwise the listed wholesale pack and minimum apply.
When is stock confirmed?
The warehouse picker confirms the quantity available for supply before the customer receives the final confirmation and payment request.
How is delivery calculated?
Delivery is calculated from recorded product weight, pallet requirements, destination and the fulfilment method selected for the order.
Can I collect my order?
Collection is available when offered at checkout. Please wait for confirmation that the order is picked and ready.